Letter from the CEO, Teresa Elder

Amid unprecedented work and personal challenges for all of us since 2020 due to the COVID-19 pandemic, WOW! launched its Strategic Plan. The sale of five service areas enabled us to significantly reduce our debt and prompted a credit rating upgrade, helping increase free cash flow and accelerate our growth plans. We also unified the company under one WOW! brand and doubled HSD speeds for more than 230,000 customers along the way.

Since the WOW! journey began, we have been valued partners in the communities we serve. We take pride in being good corporate citizens across our service footprint. The actions and decisions we make as a company are underpinned by our WOW! values – Respect, Integrity, Spirit of Service and Accountability. These values drive our day-to-day engagement with customers and fellow employees.

Our value system aligns with our efforts to become ever better environmental stewards in a world grappling to address climate change. We have taken steps to reduce our carbon footprint, and we remain committed to further improvements. We increased the use of equipment self-installation to reduce miles driven and idling by fleet vehicles. We reduced our corporate office footprint and increased the energy efficiency of our offices and headend facilities. Our team actively resells or responsibly recycle our mature and end-of-life equipment.

We incorporate our values to improve the social wellbeing of our customers and employees, and proudly make grassroots contributions within our service footprint, which includes communities in the Midwest and Southeast U.S. Whether it’s paid volunteer time, discounted service to customers facing pandemic-related challenges, college scholarship programs, disaster relief, or holiday gift-giving programs for children in need, we are committed to giving back to our customers and communities.

WOW! treasures our employees. Among our many programs for employees are hybrid work options, comprehensive benefits that address physical and mental wellbeing, tuition reimbursement, a leadership development curriculum for current and future managers and robust job-specific skill training. In addition, all employees are offered the opportunity to acquire an equity interest in WOW! through the grant of common stock. When we empower our employees, they demonstrate the spirit of service we require to our customers.

These policies and plans are monitored by our independent and diverse board of directors and our experienced management team. We have strong corporate governance procedures in place to ensure WOW!’s leadership team adheres to its fiduciary duties.

We welcome this opportunity to provide a look into WOW!, our culture, and the ESG journey we have begun. We strongly believe in a strong and positive corporate culture, one which empowers our employees to always do the right thing for our investors, customers, WOW! colleagues and for the communities we serve.

Thank you to our hardworking and dedicated employees, whose efforts allow WOW! to deliver
on its mission to all stakeholders.

Kind regards,

Teresa Elder, CEO